Privacy Policy
PRIVACY POLICY, On request, The Netherlands Last Updated: April 8, 2026
Our Commitment to You
On request ("On request", "we", "our", "us") operates the brand PRIMED. and the website feelprimed.com. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit feelprimed.com or make a purchase.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Who We Are
The data controller responsible for your personal data is:
On request, The Netherlands support@feelprimed.com
2. What Information We Collect
Information you provide directly:
- Name, email address, phone number and delivery address when placing an order
- Payment information, processed securely via third-party payment providers
- Messages and information you send us via customer support
- Survey responses and feedback
Information we collect automatically:
- IP address, browser type and operating system
- Pages visited, time spent on site and referring URLs
- Device type and language preferences
- Cookie and tracking data as described below
3. How We Use Your Information
We use your personal data for the following purposes, each supported by a lawful basis under GDPR:
- To process and fulfil your order, including sending confirmation and shipping updates — lawful basis: contract performance
- To provide customer support and respond to your enquiries — lawful basis: contract performance
- To send you marketing communications where you have opted in — lawful basis: consent
- To improve our website, products and services through analytics — lawful basis: legitimate interests
- To prevent fraud and ensure security — lawful basis: legitimate interests
- To comply with legal obligations — lawful basis: legal obligation
4. Marketing Communications
We will only send you promotional emails or SMS messages if you have given your explicit consent. You can withdraw your consent at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us at support@feelprimed.com.
We do not use automated calling or predictive dialers.
5. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:
- Payment processors to handle transactions securely
- Shipping and logistics providers to fulfil your order
- Email and SMS marketing platforms to send communications you have opted into
- Analytics providers to help us understand how our website is used
- Advertising networks where you have consented to targeted advertising
All third parties we work with are required to handle your data securely and in accordance with GDPR.
We may also disclose your information where required by law or to protect the rights and safety of On request or others.
6. International Data Transfers
Some of our third-party service providers are based outside the European Economic Area (EEA). Where we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. How We Use Cookies
Feelprimed.com uses cookies and similar tracking technologies to improve your experience, analyse site usage and deliver relevant advertising. Types of cookies we use:
- Essential cookies, required for the website to function
- Analytics cookies, to understand how visitors use our site
- Marketing cookies, to show you relevant ads on other platforms
You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.
8. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years in accordance with Dutch financial record-keeping obligations. Marketing data is retained until you withdraw consent.
9. Your Rights Under GDPR
As a resident of the EU or EEA, you have the following rights regarding your personal data:
- Right to access, to request a copy of the data we hold about you
- Right to rectification, to correct any inaccurate or incomplete data
- Right to erasure, to request deletion of your data where there is no legitimate reason for us to continue processing it
- Right to restriction, to request we limit how we use your data
- Right to data portability, to receive your data in a structured, machine-readable format
- Right to object, to object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent, at any time where processing is based on consent
To exercise any of these rights, contact us at support@feelprimed.com. We will respond within one month. In complex cases we may extend this by a further two months and will inform you why.
You also have the right to lodge a complaint with your national data protection authority. In the Netherlands this is the Autoriteit Persoonsgegevens, reachable at autoriteitpersoonsgegevens.nl.
10. Children
Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us at support@feelprimed.com and we will delete it promptly.
11. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Where changes materially affect your rights, we will notify you directly where possible.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
On request, The Netherlands support@feelprimed.com